North East Escapes: Damage Waiver Terms & Conditions

These terms govern the Damage Waiver (“Waiver”) provided by North East Escapes to Guests in connection with holiday let bookings. North East Escapes may amend, modify, or update these terms at any time at its sole discretion. Any changes will be effective immediately upon posting the revised terms on North East Escapes’ website. The Guest’s continued use of the Waiver shall constitute acceptance of any updated terms.

1. What the Waiver Is

1.1. For a one-off, payment of £25 per booking, North East Escapes will cover the owners liability (up to £250) for any Accidental or Malicious Damage to the Property and/or its contents caused by the Guest during the Booking.

2. How the Waiver Works

2.1. The £25 waiver value will be incorporated to booking feed and will be charged to the Guest during the booking process.

3. Claims and Minimum Value

3.1. The Waiver covers claims by the property owner for Accidental or Malicious Damage caused by guests up to the value of £250 per booking.

• Minimum Claim Value: No claim will be accepted for individual items to the value of less than £50.

• Maximum Coverage: The total amount recoverable under the Waiver is limited to £250 per booking.

4. Exclusions and Limitations

4.1. The Waiver does not cover:

• Cosmetic Damage (scratches, scuffs, marks, or dents that do not impact functionality or appearance of the property).

• Wear and Tear.

• Acts of Nature (such as storms, floods, or other natural events).

• Theft, unless accompanied by a police report and evidence as described in the definitions.

• Replacement of whole sets whereby one item has been damaged.

4.2. North East Escapes reserves the right to inspect the property and assess any claims for damage.

5. Definitions

Accidental Damage: Unforeseen and unintentional damage to the Property, its fixtures, fittings, or contents caused by the Guest during the Booking.

Malicious Damage: Intentional damage to the Property, its fixtures, fittings, or contents caused by the Guest during the Booking.

Cosmetic Damage: Damage that does not adversely impact the functionality or appearance of the property.

Wear and Tear: Gradual deterioration of the property’s fixtures, fittings, or contents through normal use.

Acts of Nature: Events such as storms, floods, or other natural disasters.

Booking: A confirmed stay booked through North East Escapes.

Property: The holiday accommodation and its contents, as described in the booking.

6. Claims Process

6.1. The property owner must notify North East Escapes of any damage within 72 hours of the guests departure.

6.2. North East Escapes will assess the claim and would always request supporting evidence (such as photographs or damage, purchase receipts and/or quotes for like for like replacement).

6.3. If the damage is determined to be covered by the Waiver and exceeds the minimum claim value, North East Escapes will process the claim up to the maximum limit of £250.

6.4. Successful claims will be paid to the owner within the next months owner statement.

6.5. For claims whereby relevant guest damage amounts to more than £250, North East Escapes would pay the first £250 but assume no responsibility for ongoing pursuit of funds. The owner would be responsible for claiming via home insurance or pursuing the guest via a small claims court.

7. General Terms

7.1. The unenforceability or invalidity of any clause in these terms shall not affect the enforceability or validity of any other clause.

7.2. These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales. The Guest agrees to submit to the exclusive jurisdiction of the English courts.