North East Escapes acts as an agent on behalf of property owners (“Owners”) to arrange bookings of their properties (“Properties”).
You can find full details about us and the Properties on our website before placing a booking. Key information will also be confirmed to you in writing.
These Terms and Conditions apply to all bookings once accepted by us on behalf of the Owner. Together with your booking details, they form the contract (“Contract”) between you and the Owner.
By making a booking, you confirm acceptance of these Terms and Conditions.
The Contract is between you and the Owner. North East Escapes is not a party to the Contract and acts only as an agent.
The Contract becomes effective when we send your Booking Confirmation. It is not effective before this point, even if payment has been taken.
Do not make travel arrangements until you receive your Booking Confirmation.
Property details and booking period
Amount paid
Remaining balance and due date
If anything is incorrect, notify us immediately.
Changes may be requested but are subject to a £50 administration fee per amendment.
Bookings are for holiday purposes only
Minimum age: 18 years
Maximum booking duration: 28 days
Prices may vary for different dates, but once confirmed, your price will not change
We reserve the right to adjust arrival/departure times where reasonably necessary.
A non-refundable booking fee is payable at the time of booking.
Once the Booking Confirmation is issued, this fee cannot be refunded.
Bookings made more than 6 weeks in advance require a deposit
Bookings made within 6–10 weeks require full payment
Booking Confirmation is only issued once payment is received.
The remaining balance is due 6–10 weeks before the booking start date.
Failure to pay may result in cancellation.
Overseas payment charges are your responsibility
VAT is included where applicable
Prices may be adjusted due to errors or VAT changes
Holiday bookings are not subject to standard “cooling-off” periods.
Within 24 hours of Booking Confirmation: refund minus booking fee
After 24 hours: full Guest Price remains payable
If you cancel:
We will attempt to re-let the property
If successful, you may receive a refund minus:
£60 admin fee
Booking fee
Any price shortfall
If not re-let, no refund will be given.
Travel insurance is strongly recommended.
If the Property becomes unavailable (including due to a Force Majeure Event), your booking may be cancelled.
You will be offered:
Alternative dates/property (subject to availability)
A voucher
A refund (less applicable fees such as booking fee)
We aim to ensure accuracy in all listings, but:
Amenities listed are not exhaustive
We cannot guarantee:
Non-smoking environments
Pet-free properties
Secure gardens
You must:
Take reasonable care of the Property
Leave it clean and tidy
Vacate by 9:00 AM on departure day
Cleaning fees may apply if standards are not met.
You are responsible for:
Ensuring guest numbers do not exceed limits
Behaviour of all guests
We may:
Refuse entry or remove guests exceeding limits
Cancel bookings for unsuitable groups
No refunds will be given in such cases.
Stag and hen parties are not permitted unless approved.
Use of facilities (e.g. hot tubs, pools, gyms) is at your own risk.
We are not liable for:
Injury
Loss or damage to belongings
Wi-Fi is:
Not guaranteed
For personal use only
Park only in designated areas
Vehicles are parked at your own risk
Electric vehicles:
Must use approved charging points and cables
Excessive use may incur additional charges
Keys and access items must be returned as instructed.
Failure to do so may result in charges up to £50.
Please inform us of any health or mobility needs before booking to ensure suitability.
Only permitted where stated
Must be treated for fleas and worms
Must not be left unattended
Guide dogs are allowed free of charge.
We cannot guarantee properties are free from pet allergens.
You are responsible for:
Reporting damage immediately
Paying repair or replacement costs
We may enter the property if necessary, including in emergencies.
Report issues immediately so they can be resolved.
Complaints made after your stay may not be considered.
We are not responsible for:
External noise
Third-party disruptions
We are not liable for lost items unless due to negligence.
Unclaimed items disposed of after 4 weeks
£20 admin fee + postage applies for returns
See our Privacy Notice for details on how your data is used.
We do not exclude liability where legally prohibited.
We are not liable for:
Events beyond our control
Owner actions or property issues
Liability is limited to the amount paid for the booking.
Contract may be transferred with notice
Invalid terms do not affect the rest
Delays in enforcement do not waive rights
These terms are governed by English law.
Booking – Your reservation of the Property
Booking Confirmation – Written confirmation of your booking
Booking Period – Dates of your stay
Contract – Agreement between you and the Owner
Deposit – 25% of total Guest Price
Force Majeure Event – Events outside reasonable control (e.g. natural disasters, war, pandemics)
Guest Price – Total cost including fees and VAT
Hirer – The person making the booking
North East Escapes – North East Escapes Ltd (Company No. 15646701)
Owner – Property owner
Property – Accommodation booked